Switching mobile networks in New Zealand is easier than ever in 2025. Whether you're looking for better coverage, cheaper plans, or more data, this guide will walk you through the entire process.
🚀 Quick Summary
- ✅ Compare plans from all major NZ providers
- ✅ Request a PAC (Porting Authorization Code) from current provider
- ✅ Sign up with new provider and provide PAC
- ✅ Wait 1-2 business days for number transfer
- ✅ Cancel old plan after successful transfer
📋 Step-by-Step Process
Step 1: Compare Your Options
Before switching, research all available options:
- Major Networks: Spark, 2degrees, One NZ
- Budget Options: Skinny Mobile, Warehouse Mobile, Kogan Mobile
- Specialty Providers: MyRepublic Mobile, Contact Energy Mobile
Step 2: Get Your PAC Code
Contact your current provider to request a Porting Authorization Code (PAC):
- Call customer service or use online chat
- Request your PAC code (free by law)
- PAC codes are valid for 30 days
- You'll also receive your account number
Step 3: Sign Up with New Provider
Choose your new plan and provide your PAC details:
- Select your preferred plan and phone (if needed)
- Provide PAC code and account number
- Choose transfer date (or immediate)
- Complete identity verification
Step 4: Wait for Transfer
The porting process typically takes:
- Same network: Few hours
- Different network: 1-2 business days
- Business numbers: Up to 5 business days
Step 5: Cancel Old Service
After successful transfer:
- Your old service automatically cancels
- Return any rented equipment
- Check final bill for accuracy
- Keep records for 90 days
💰 Avoiding Fees and Penalties
Contract Cancellation Fees
If you're still in contract, you may face early termination fees. Calculate if savings from switching outweigh these costs.
Best Times to Switch
- End of contract period
- During provider promotions
- When current plan increases in price
- If service quality drops significantly
🛜 Network Coverage Considerations
Before switching, check coverage in your area:
- Spark: Best overall coverage (99.5% population)
- One NZ: Strong urban, improving rural
- 2degrees: Good urban, limited rural
- MVNOs: Use same towers as parent networks
❓ Common Issues and Solutions
What if my number doesn't transfer?
Contact your new provider immediately. They can investigate and resolve transfer issues. Keep your old SIM active until resolved.
Can I keep my email address?
Provider email addresses (like @spark.co.nz) will be lost. Use Gmail, Outlook, or other independent email services.
What about international roaming?
Each provider has different roaming rates. Check international plans if you travel frequently.
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